OPERATIONAL
Creative Service Planning, Processes, Co-design, Evaluation, De-briefing
Strategic & Operational Service Planning
Is it time to review and update your strategic and or operational plans?
Strategic planning is what enables organisations to set a clear direction for the future, drawing on the organisational vision, mission, values, key drivers, to build a strategic competitive advantage. This may incorporate workforce redesign, management development, client focus and engagement, tender success, service and best practice models, service integration, quality systems, practices and processes, competition, impact of government reforms, building a clear identity and effective communication.
As an organisation you need a strategic to guide your operational planning to prepare for the changing environment within which you are providing your service delivery into the future. This will build the strength of your organisation and creating consistency in service delivery, identifying and remedying flaws and enhancing organisational strengths.
Sue can support you with:
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strategic and operational planning
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structural and staff planning, reviews and job re-design
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process consultancy and change management
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service capacity building
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To achieve realistic outcomes Sue applies a social innovation model that comes from prioritising what people want and need over what systems want. The model is implemented through a co-design approach – working with your people to design policies, programs and solutions that work for you and your staff. Sue has successfully applied this model in the Domestic and Family Violence and the Intensive Family Support Sectors.
Partnership Building
Service & Program Planning
Have you identified a service gap or do you need to re-design a program due to changing environments, or government priorities?
I am able to support you to explore service gaps and to identify a range of program response opportunities that may either be able to be implemented within existing resources or new initiatives for which you could seek funding. I can also work with you to review an existing service or program to re-invigorate and align to contemporary practice.
Change Management & Managing the Shadow Side
Do you have a service change coming up that you would like support with?
I have undertaken a number of process consultancy processes with organisations to manage change in a supportive inclusive, open and transparent manner that identifies the shadow side and builds strategies to successfully manage the insecurities that create resistance to change.
This is achieved through the application of Kotter’s 8 Stages of Change Management Model, this model creates the initial state of urgency, the formation of key leaders to support the change, the creation of the vision for change, builds in open regular communication processes for the vision, identifies and creates strategies to manage obstacles, creates short term wins to share, builds on the change and anchors the change into the organisational culture.
Practice Processes
Is your service delivery inconsistent and confusing your clients, and or not meeting outputs?
I can work with you and your staff to develop common practice processes, and can develop training to support the implementation of these new processes to bring your staff to a common understanding of the service expectations which will support them in understanding the rationale behind the necessity for consistency.
Program Evaluation
Have you taken a good look at your program to explore how you could be better meeting your outputs and client outcomes or streamlining overall service delivery?
I can consult with you to identify what will meet your needs; I am experienced in conducting formative, summative and process evaluations. I apply contemporary best practice research to analyse findings and develop practical recommendations. Your report will be user friendly and provide practical, realistic recommendations.
Evaluation and review services include:
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individual program or service reviews
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reviewing or developing the program logic of current or planned programs
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collating and analysing data from a range of identified sources
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undertaking a needs analyses
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literature review
Incident De-briefing
Are you and or your staff under high levels of stress, do you or your staff experience vicarious or sudden trauma, or is there a risk of burnout?
There has been an increase in the number of workers experiencing exposure to critical incidents resulting in vicarious trauma as part and parcel of working in child, family welfare, domestic and family violence and community services sector. The engagement of an external facilitator to develop skills and management techniques with your staff who are working with complex and high risk matters on a daily basis and are at risk of burn-out, is a great preventative strategy and can reduce the risk of losing great staff. It can also be beneficial to draw on an external professional with experience and understanding of the impact and demands of this work to support staff self-care for de-briefing, as part of your organisations duty of care.
I can provide training to develop skills and management techniques for your staff to reduce the potential impact and or I can provide immediate debriefings for sudden or unexpected crisis situations.
Partnership & Co-design
Do you require support in building on your partnership work?
I can support you in establishing clear objectives that identifies commonalities in your goals, ensuring that all parties are on the same page and supporting your partnership to set agreed benchmarks for measuring your joint projects success.
In doing this I will support all parties in being honest about weaknesses and gaps, identifying who has the expertise or core competencies in particular areas, ensuring the right involvement for each party.
Foster & Kinship Care assessments
Do you need someone that can undertake assessments of potential foster and kinship carers that has a strong understanding of child protection and the potential impact on a child if they are not placed with appropriate carers?
Sue can undertake professional independent assessments of potential foster and kinship carers and where required other adult members of the household. Assessments will be facilitated during home visits, where we would work through a series of questions that explore the following:
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motivation for becoming a carer, their values and beliefs
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family dynamics and contact, background, spousal relationship and parenting style
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exploring attitude and understanding of child protection issues and out of home care
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personal capacity to be a foster or kinship carer and existing commitments
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understanding of trauma and its impact on children and young people
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flexibility to work with the child to implement safe caring boundaries
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ability to manage stress and change
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identify support and training needs including their understanding of the statement of standards.
Presentation of a report that outlines the findings from the interviews and information gathered with an analysis of the strengths and needs of the potential foster or kinship carers. The report will identify potential vulnerabilities of the placement, what supports would be required to mitigate any identified vulnerabilities and or risks. The report will outline their capacity to meet the standards, listing the adult members of the household’s currency of positive Blue Card or exemption, potential to pose a risk to the child, ability and willingness to protect the child in line with the child protection act.
Furthermore, the report will provide a summary of suitability regarding the potential foster or kinship carers capability to work as part of a team around the child, their personal experiences, background, current family dynamics, lifestyle, living environment and how this is relevant to caring for the child. It will conclude with several recommendations outlining the reasons for their suitability or non-suitability to become a foster or kinship carer.
In addition, kinship assessment reports will contain a summary of their relationship to the potential child being considered for placement (i.e. kin), demonstrated ability to contribute to support the achievement of the child’s case plan goals.
“Measurement is the first step that leads to control and eventually to improvement.
If you can’t measure something, you can’t understand it.
If you can’t understand it, you can’t control it.
If you can’t control it, you can’t improve it.”
- H. James Harrington, Author & Management Mentor
CONTACT SUE
Please provide a brief description of your requirements.